T&Cs: By proceeding, you accept the termination terms outlined in the
Specific T&Cs.
Submission Deadline: Termination requests must be submitted at least
two days before the end of the calendar month to take effect within that same month;
otherwise, the termination will apply to the following month.
Service End Date: Once you submit a termination request, you can continue
using your mobile service until it is deactivated at the end of the month in which your termination
takes effect.
Payment Requirements: All outstanding balances must be paid in
full before your termination can be finalised.
Advance Payments: Upon termination, any unused balance of amounts you paid
in advance may be refunded on request, subject to an administrative processing fee
deducted from the refundable sum. To request a refund, please contact
ZYM Mobile Support.
Bonus Credits: Promotional, bonus and courtesy credits have
no cash value and cannot be redeemed, transferred or refunded. They are
forfeited immediately upon termination for any reason, including
non-payment.
Irreversibility: Once initiated, the termination process cannot be undone.
If you have a change of heart, please contact
ZYM Mobile Support
immediately.
Porting Out: If you intend to port out your number to another provider, do
not submit a termination request, as this will deactivate your line and prevent the
transfer.